At Karatverse, we want every purchase to arrive in perfect condition and meet your expectations. If you receive an eligible item that is damaged, defective, incorrect, or has a verified quality issue, you may request a return in accordance with our Return Policy.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 7 days of delivery.
• The product must be unused, unworn, and in its original condition.
• The original packaging, tags, labels, and accessories must be retained.
• The product must not show signs of wear, damage, alteration, or misuse.
• Proof of purchase or the original order details may be required.

Certain products may be excluded from returns for hygiene, safety, or other product-specific reasons. Please check the product page or applicable policy before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact Karatverse Customer Support as soon as possible.

For damaged deliveries, we may request clear photographs or videos of the product and its packaging to help us verify the issue.

Once the issue has been reviewed and approved, Karatverse may arrange a replacement, return, refund, or another suitable resolution depending on the circumstances.

Return Process

To request a return:

1. Contact Karatverse Customer Support within the applicable return period.
2. Provide your order number and reason for the return.
3. Share photographs or other information if requested.
4. Wait for return approval and instructions.
5. Pack the product securely in its original packaging.
6. Hand the parcel to the designated courier partner or follow the return instructions provided by our team.

Products returned without prior approval may not be accepted.

Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, Karatverse may arrange or cover the applicable return shipping costs, subject to verification.

For other approved returns, return shipping charges may apply depending on the product and circumstances.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your return.

If a refund is approved, it will generally be processed to the original payment method or through another suitable method, depending on the payment type and applicable circumstances.

For COD orders, additional information may be required to process the refund.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Non-Returnable Items

Returns may not be accepted for products that:

• Have been worn, used, washed, altered, or damaged after delivery.
• Are missing original packaging, tags, or accessories.
• Show signs of misuse or improper care.
• Are returned after the applicable return period.
• Are specifically marked as non-returnable on the product page.
• Are excluded due to hygiene or product-specific restrictions.

Important Note

Karatverse reserves the right to inspect and verify all return requests before approving a return, replacement, or refund.

A return request does not automatically guarantee approval. Products must meet the applicable eligibility requirements.

We recommend recording an unboxing video when receiving your order, particularly for jewellery and other delicate products. This may help us investigate damage or missing-item claims.

For assistance with a return, please contact the Karatverse Customer Support team with your order number and relevant details.