Find answers to the most common questions about our products, shipping, returns, sizing, payments, and more. We’ve made shopping simple by putting everything you need in one place.
Yes, absolutely. We take your online security very seriously and use industry-standard measures to protect your personal information.
All transactions on our website are processed through a secure payment gateway and protected by Secure Socket Layer (SSL) encryption. This means your sensitive payment data is scrambled while traveling across the internet, making it unreadable to anyone else.
Additionally, we are fully PCI-compliant (Payment Card Industry Data Security Standard). We do not save or store your actual credit card numbers on our servers; your data is routed directly to our trusted payment processors
t this time, our system only accepts one primary credit or debit card per order. We are unable to split a single transaction across multiple credit cards.
However, there is one exception: you can split your payment if you are using a [KARATVERSE] Gift Card. You can apply your gift card balance to your order first, and then pay any remaining balance using your credit or debit card.
We want to make sure your items fit perfectly! You can find a detailed sizing chart on every product page by clicking the "Size Guide" link located just below the size selection drop-down. If you are between sizes, we generally recommend sizing up for a more relaxed fit. If you still need help, feel free to contact our support team with your measurements.
If a popular item is sold out, don't worry! We frequently restock our most loved pieces. Simply click the "Notify Me When Available" button on the product page and enter your email address. We will send you an automatic alert the moment it is back in our inventory.
Yes, we stand behind the quality of our products! All of our items come with a standard 184-days warranty, starting from the date your order is delivered.
This warranty protects against any manufacturing defects, such as flaws in materials or workmanship. Please note that our 6-month warranty does not cover issues caused by normal wear and tear, accidental damage, modifications, or improper care.
Yes, customers are responsible for return shipping costs. When you use our return portal to generate a shipping label, a flat fee of [Insert Amount] will be deducted from your final refund amount to cover the postage.
Yes, we are happy to offer exchanges! If you need a different size, color, or prefer another item entirely, you can request an exchange within [Insert Number, e.g., 30] days of receiving your order.
To be eligible for an exchange, the item must be unused, unwashed, and in its original condition with all original tags and packaging intact.
Once your return package reaches our warehouse, our returns team will inspect the items to ensure they meet our return policy conditions (unused, unwashed, and with original tags). Please allow [Insert Number, e.g., 3-5] business days from the time your package is delivered to us for this inspection process to be completed.
As soon as your return is approved, you will receive an automated confirmation email.
If you requested a refund: The email will confirm that the refund has been initiated to your original payment method. (Please note that it may take an additional [Insert Number, e.g., 5-7] business days for your bank to post the funds to your account).
If you requested an exchange: The email will contain the shipping confirmation and tracking number for your new item.
If you requested store credit: The email will include your digital store credit code.
Are Your Products Suitable for Sensitive Skin?
Will your jewelry tarnish or turn my skin green?
No, our jewelry will not turn your skin green! That common reaction is caused by cheap base metals like copper or brass mixing with your skin's natural oils. Because our pieces are crafted from premium, hypoallergenic materials entirely free of those reactive metals, you can wear them comfortably without worrying about any discoloration.
How should I care for and clean my pieces?
